Short and clear report from the Wall Street Journal on how companies can and should react when they notice negative posts on Twitter, and on blogs and other social media.
Here are what I see to be the key points:
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This screen shot illustrates the conversations you could be starting with not only your existing customers, but also potential customers.
With Twitter, Livescribe is participating in useful question and answer, ad they’re broadcasting their smart, user-centric product development to the public.
Livescribe makes smartpens. The pens record what you hear while you write. Touch something you wrote [...]
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Gina Trapani of Lifehacker muses on whether and how much the Web, email, and the like help or hurt personal productivity:
Over the few years this site’s been in existence, studies have shown that email kills concentration more than smoking pot does, that you’ve got 11 minutes before the next interruption, that dual monitors increase productivity, [...]
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