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From the monthly archives:

July 2006

You’ll tell two friends, and she’ll tell two friends, and so on: Measuring client satisfaction to retain customers and gain new business

by Cynthia Closkey on July 10, 2006 · 0 comments

Simple qualitative survey responses from customers, combined with qualitative feedback on your business’s strengths and weaknesses, can help you retain customers and gain new business.

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